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Q & A (questions & answers) also known as FAQ (frequently asked questions)
Q. How do I clean your ceiling tiles?
You can power wash the tile when removed from the grid or you can use soap and water or a degreaser to clean our tile.
Our ceiling tiles are manufactured from our specific PVC formula so that they will not water spot or stain from smoke or grease. They can be cleaned on a regular basis without fear of damaging them.
Q. Can I install your tiles in high humidity areas, like an indoor pool?
Our ceiling tiles do not bow, bend or sag from any amount of humidity. They are completely waterproof.
Q. What about damage from impacts, my kids poked a hole in our acoustical basement tile with a pool cue?
Genesis ceiling tiles are impact damage resistant. So when someone has to work above the tiles for any reason (a/c, plumbing, wiring or electrical issues) they won't be damaged like most others. Just installing a typical fiber tile will result in damaged tiles.
Q. What about Ultra-Violet damage?
Our tiles are UV resistant.
Q. What is the light reflectance for these ceiling panels?
Per ASTM E1477-2008. Testing conducted by Intertek Testing Labroatories on June 17, 2010. Test Method for Luminous Reflectance Factor of Acoustical Materials by Use of Integrating-Sphere Reflectometers.
|Ceiling Tile Style|| Color|| Luminous Reflectance (LRV)|
|Smooth Pro|| White|| 84.6 |
|Classic Pro|| White|| 78.6 |
|Stucco Pro|| White|| 84.2 |
|Printed Pro|| White|| 82.8 |
|Contour Pro|| White|| 74.6 |
Q. Your tiles sound amazing, what kind of additional testing has been done on them?
Our tiles are compliant with guidelines set by the USDA, FDA, CFIA (Canada) for food preparation sites and they are Class A fire spread rated.
Q. Can your tiles be used in high-heat areas?
Our tiles retain thier rigidity and appearance up to a constant temperature of 120-125 degrees fahrenheit.
Q. I need fire rated tiles, how well are your tiles rated?
Per ASTM E 84 and UL 723, SGS International Labs tested our tiles based on:
The National Fire Protection Association Life Safety Code 101, Chapter 10, Section 10.2.3 "Interior Wall and Ceiling Finish Classification", has a means of classifying materials with respect to Flame Spread (the natural tendency to burn rapidly and spread flames) and Smoke Developed (the measure of the concentration of smoke a material will emit as it burns) when tested in accourcance with NFPA 255, ASTM E84, UL 723 "Method of Test of Surface Burning Characteristics of Building Materials".
International Building Code, Chapter 8, Interior Finishes, Section 803 "Wall and Ceiling Finishes", was classified in accordance with ASTM E 84 or UL 723. Such interior finish materials shall be grouped in the following classes in accordance with their flame spread and smoke-developed indexes.
Our tiles tested at 20 Flame Spread Index (FSI) and 200 Smoke Developed Index (SDI)
|Rating|| Flame Spread Index|| Smoke Developed Index|
|Class A|| 0-25|| 0-450 |
|Class B|| 26-75|| 0-450 |
|Class C|| 76-200|| 0-450 |
Due to our unique formula for our tiles we were able to obtain a Class A rating.
Q. What about hour rated tiles?
Hour rated tiles are called for where the ceiling above the drop ceiling is wood and there is another level above it. This rating is to provide enough time to those on the above level enough time to get out before the fire reaches them.
Unfortunately, some in the industry have learned how to side step this issue and have an entire assembly (grid and tiles) tested for the hour rating. The problem with this is most other tiles are made of wood or mineral fiber and will not last even an hour much less 2-3, but since the metal grid is still there after 1-3 hours they get the longer rating. This can mislead many into a false sense of security that they have the protection they need in a fire. The only true protection would be use a high end ceramic or steel tile or even better install a sprinkler system.
Q. How do I cut your tiles?
You can use a skill saw or RotoZip to cut to odd sizes and a hole-saw or RotoZip for sprinkler heads or can lights. The tile can be trimmed with a utility knife. You may also use a metal angle ruler, score it and snap the tile.
Q. What is your tile made of?
Our tiles are manufactured with our unique PVC formula. PVC is a very strong and very rigid plastic. PVC is the abbreviation for polyvinyl chloride.
Q. Do Genesis Tiles give off any odor or smell?
While there are many forms of PVC, such as the kind used in new cars that gives the new car smell, our ceiling tiles have no odor at all.
Q. Is PVC used for anything else?
PVC formulas vary widely, so PVC can be used to make pipes (plumbing) in new homes, siding for homes, the inside of airplanes, new cars, shower curtains, shampoo bottles, most soft drink and water bottles, etc.
Q. What cost benefit is there to using your tile over others?
Depending on the tile you were going to use, in some cases ours will be less expensive. No matter what tile you, use ours will be the "cheap ceiling tile" in the long run. This is simply because you will not have to replace the damaged tiles that are caused by A/C condensation, plumbing, A/C leaks, Roof Leaks, Mold, Mildew, Bacteria or Sagging (due to humidity). Our tiles will not take damage in that way. And the superior construction prevents damage when anyone works above or around them and they are much easier to clean.
Q. What are Acoustic Tiles?
Acoustical ceiling tiles are porous tiles (they have holes in them) and the holes are what help with reduction of noise in an area. Unfortunately, these same holes will fill with dirt and dust over time, not only reducing their ability to be acoustical tiles but also provide a breeding ground for mold.
Q. What about insulation value?
Any ceiling tile with insulation (most are low value to begin with) placed into a ceiling grid do little to insulate a ceiling because the grid is not insulated. You have a 1" gap around each tile that is not insulated. The only true way to insulate a ceiling is to use bats of insulation, rolls of insulation, or blow it on.
Q. What about IAQ (indoor air quality) and SBS (Sick Building Syndrome)?
Indoor air quality is increased when using our tiles, since our tiles are mold, bacteria and mildew free. Sick building syndrome is similarly decreased when using our tiles.
Q. What about cleaning my ceiling tiles?
Most acoustical tiles cannot be cleaned and when trying to the tiles can be easily damaged. Our ceiling tiles and grid can be cleaned without removal using soap and water, or remove them and power wash.
Q. How about painting the ceiling tiles?
Most acoustical tiles cannot be painted without sealing in harmful bacteria and mold not to mention painting can alter fire rating and acoustical value. To paint a ceiling tile it needs to be removed or else when it dries it can stick to the grid it sits in, making a huge mess when trying to remove to work above. This makes painting expensive and hazardous.
Q. What about Bacteria Mold and Mildew?
Our tiles have passed the ASTM test for Mold; they do not grow mold, bacteria or mildew.
Q. What about Bio Blocks applied to acoustical tiles for Bacteria and Mold?
They work great for up to 25 years as long as they do not get wet, even moisture from A/C Condensation, Pipe Leaks, Roof Leaks. Which means bio blocks or chemicals added to help block bacteria, mold, etc are only good as long as the tile remains totally dry.
Q. How difficult are your tiles to install?
They are extremely easy to install. They will fit into any standard 2 by 2 or 2 by 4 grid layout. You might have to cut to fit as you would with any tile. Ours only require a utility knife to score the tile and then break away the unwanted area. You can also cut them with a saw or hole saw.
Q. Will we need to use some form of clip to hold your tiles in place?
For the most part no, less than you would for many acoustical tiles. We installed the tiles on a porch to see how they would do in weather, such as wind, rain, etc. And to date with some wind gusts they have not moved at all and look as good as they did when we installed them.
Q. Where can Genesis Tiles be installed?
They fit any standard 24" x 24" or 24" x 48" ceiling grid, basically anywhere standard tiles are installed now.
Q. Can your tiles be used outside?
Those who have used our tiles outside have not had any issues. One installation in Houston, Texas has them on their back porch since 2008 with no problems. They even went through Hurricane Ike and only 2 tiles were blown out. After the storm, they retrieved the tiles and put them back in and no one can tell they went through a hurricane.
Differences between tiles
Most acoustical tiles will lose most of their noise reduction capability as the acoustic holes in them fill with dirt and dust.
Our tiles have very little acoustical value, which is typical for a solid ceiling material. Have you ever gone into an open house with no furniture, hard floors and solid ceilings and noticed how it echoes? But as soon as you add furniture the echo is gone, the same holds true for most areas with non acoustical tiles. The more in an area such as furniture, carpet, etc the less there is a noise issue. But in the few times we have had noise issues, banners have been used to absorb the noise or wall panels to absorb the noise.
Q. Mold, Bacteria, and Mildew?
Since most wood or fiber tiles grow mold, bacteria and mildew have become a huge issue for indoor air quality (IAQ) and contribute to sick building syndrome (SBS). This can cause customers to not return and cause employees to use sick time more often reducing your overall productivity. Chemicals applied to ceilings such as Bio Blocks only work if the tiles do not get wet or moist. With our tiles water will not cause any problems as they are impervious to water. Increase your IAQ and reduce SBS.
Q. Water Damage
Tiles made of wood or mineral fiber will water spot due to a/c condensation, roof leaks, pipe leaks, concrete sweating, etc; basically anyplace water can occur. In time you will have to either replace the tile or put up with ugly ceilings that can look unsightly to your customers. Our tiles will never water spot or stain meaning you will never have to worry about unsightly ceilings and/or mold.
The main reason tiles sag is due to moisture and it does not require a lot to do so when dealing with tiles made of wood or mineral fiber which is basically a paper product. The more humidity the more they will sag. How do you fix this? You can't, once they sag, they can only be replaced. Our products will never sag due to moisture, humidity or water.
Q. So What Tile Types are There?
• Acoustical Ceiling - This ceiling type is the most common found in commercial buildings and in most office areas. It is porous and basically appears smooth with small pinholes and crevices. The primary function of all acoustical tile is for sound control. There are, however, many types of acoustical tile, each with unique functions.
• Standard system - This acoustical tile (which makes up to as much as 80% of all acoustical tiles) is used for noise absorption and as a decorative overhead surface. The standard system tile is made of wood fiber, mineral fiber or metal pan. This ceiling is stapled, cemented or suspended in metal framework to the existing ceiling structure. Wood fiber tiles will absorb between 45% and 65% of the sound, which strikes their surface, mineral fiber ceilings, 55% to 80% and metal pan (perforated aluminum or steel below a mineral pad) 80% to 90%. As long as they do not get dust or dirt in them, the more dirt and dust the less they absorb so a tile that absorbs 45% or more clean can reduce dramatically based on how dirty they get.
• Glacier - This ceiling is constructed of acoustical ceiling material. However, it looks much like icicles. Glacier ceilings must be sprayed with ceiling cleaning solution from four different directions to assure complete coverage of the surface.
• Popcorn - This ceiling is sprayed onto a previously existing non-acoustical type ceiling already in existence. The result is a stucco-like surface. The disadvantage of this system is that if a stain occurs, there is no tile to replace it.
• Burlap - Burlap is very similar to acoustical ceilings. However, it has a greater tendency to absorb dirt directly into the fiber making it difficult to clean the tiles with one cleaning.
• Vinyl-wrapped sheetrock - This is normal sheetrock or wallboard painted with enamel, latex or flat paint. The enamel and latex paints allow the spray/wipe technique to be used. But the vinyl coating can peel or wear off, the sheetrock can water stain and grow mold and becomes a major issue for restaurants and food processing plants when health department finds the latex peeling or wearing off or the tile growing mold
• PVC (Plastic, Vinyl) Ceiling Tiles - Ceiling tiles that are 100% waterproof, mold, mildew and bacteria resistant, impact damage resistant, fire rated for kitchens, easy to install and maintain only requires soap and water to clean out lasts all other tiles. Can be used any where there is a standard suspended grid.
Drop or Suspended Ceiling (Tiles)
A ceiling suspended (dropped) grid system by hangers (wires) with standard ceiling tiles (Armstrong, USG, Celotex, Ceilume, PVC) of 2' by 2' or 2 by 4' to cosmetically cover a/c ducts, wiring, etc as well insulating from up ceiling for fire protection, reduction in a/c bills, etc.
Q. What types of ceiling grid are available?
Ceiling Grid (also known as T bar) is the framework that is suspended from the ceiling that the tiles fit into. The framework is traditionally in either 24" x 24" or 24" x 48" layout.
Surface mount grid is designed for areas with low clearance; it normally only needs 1.5" of room to install. Our surface mount grid is made of vinyl, is Class A Flame and Smoke Rated, and mounts directly to rafters or ceiling.
Drop ceiling grid (suspended ceiling grid) can be made from a variety of materials including metal, aluminum, or vinyl. Our vinyl grid is Class A Flame and Smoke Rated up to the 3 hour rating. It is anchored to the ceiling using hanger wire and connected to the grid mains along with cross tees that connect to the wall molding. Vinyl will not rust as metal will and is more durable than aluminum.
Q. I already have metal grid and it is rusty. How do I fix that?
We have your solution to rusty looking metal grid. Our grid covers are made of vinyl and snap on tightly to the grid. As with all our PVC products, the grid covers are Class A Flame and Smoke Rated. Once installed it is hard to tell that it is installed on an existing grid. It not only improves the look of your ceiling, it makes cleaning extremely easy and reduces further rusting.
A/C Diffusers and Returns
Q. What are Air Diffusers?
An A/C Diffuser is the vent that connects to the duct that sits flush in the ceiling. It allows the air from the HVAC outlet to flow into the room. Most commercial diffusers are 24" x 24" in dimension.
Q. What are Air Returns?
Air Returns are 24" x 24" parts that sits flush in the ceiling grid and are used to facilitate air flow back to the HVAC system.
Q. What type of diffusers and returns are there?
Most today are made from metal, aluminum or PVC. Metal diffusers and returns can rust easily due to the moisture of the air they handle and can be hard to clean.
Our product line of PVC Air Diffusers and Air Returns are UL 94 rated, easy to clean, will not rust, and come in white or black. Normally cheaper than most metal diffusers and returns and you will not need to replace due to rusting.